Student Welfare is at the heart of everything we do. NSU exists to make sure you’re well looked after whilst you study, whether that’s helping you look after your finances, finding a quality place to live or just keeping you safe in the city.
Of the seven values on which our organisation is built, four stem from our belief in equality for all students. As a democratic, inclusive and ethical Union that values partnership, we strive to ensure that all students benefit from the services and activities we deliver, regardless of age, sex, race, ability and sexual orientation. Every activity, service and event we provide is open to each and every Northumbria Student.
A unique selling point of the Union is that we provide a safe environment in which you can work, play, relax and party. You can rest assured that at any given time there’s several fully trained first aiders on site, well maintained buildings, responsible alcohol trading and friendly, approachable staff. This support extends into life outside of NSU’s physical boundaries too, supporting you in every aspect of student life.
Moving away from home to start university can be a daunting experience and thankfully most students are eased into this new style of living by spending a year in halls – providing you with a buffer between life at home and this new lease of independence in a thriving and exciting city. Then second year comes along and in most cases it’s time to find a new place to live.
For some people this process is a piece of cake, they know who they want to live with and where, and they sign contracts for a new house safe in the knowledge their landlord is a good guy and there’ll definitely be no arguments about whose turn it is to do the washing up or who’s making too much noise after a night out in town – however for the majority of students the process of finding a place to live while at university can be a bit of a minefield. Which areas are student friendly? Does this landlord have the right credentials? Will I get on with my course mates when we’re living together?
There’s a lot to consider and NSU is here to help student renters, whether you’ve done it all before or not! We want to make finding a student house or flat a great experience to help you make sure your time at university is the best it can be – that means being happy in and out of the classroom. We’re so passionate about comfortable, quality and safe housing for Northumbria students that we set up our very own letting agency, NU:LETS, they guarantee NO AGENCY FEES and have a wide selection of properties across the city.
You can read all about NU:LETS here.
If you have moved into private accommodation, it may be that problems arise. Often students do not know their rights or where to turn to if they have a dispute or problem with their tenancy. Not only can this leave students out of pocket but it can make the year horrible, from leaking ceilings and mould to appliances that don’t work.
NSU has partnered with Northumbria University’s Student Law Office to provide students with free advice on their housing issues. You can pop into the Welcome Desk at City Campus or our office at Coach Lane West to make a booking, or just complete the Housing Advice Enquiry Form
and email it in. This is a trial year and sessions are limited so please book in as soon as you can.
Emergency taxi service
Ever found yourself out of money and without a way to get home on a night out? Have you put yourself in danger by walking home alone? NSU has an established Emergency Taxi Service in partnership with BUDGET taxis. With this service you can pay for a taxi with a fare of up to £8 by giving the driver your student card. You then collect your card later, and reimburse us with the fare. Therefore, NSU can now ensure all students can always get home safely.
How to get your taxi:
- Call Budget Taxis on 0191 298 5050
- State you would like a taxi on account under ‘NSU’ or ‘Northumbria Students’ Union’
- Give your student card to the driver in lieu of payment
- Keep your receipt
- Come and collect your card from the Students’ Union Welcome Desk and pay your bill
Money, Money, Money
It’s no secret that student life is expensive – by the time you’ve paid for your education and living expenses there’s not a lot left to go in the fun fund. As a charity every penny spent in the Union, through the bar or at events, is reinvested to fund student activities, ranging from societies grants to the best themes for our epic club nights. If things get really tight and you’re really worried about money – we can help with that too. Northumbria University's Financial support service offers a wide range of help, from grants to help with living costs to loans for tuition fees – you can learn more about it here.
If your bank account just needs a top up, why not work for us? NSU recruits students in multiple roles across the organisation, from bar staff to promotions and publicity assistants and as your Union we’re flexible when it comes to working around your studies. Check out our vacancies.
The new found freedom of living in a new city and totally taking care of yourself can take its toll especially on Freshers – ever heard of the ‘Freshers’ Flu’? Getting involved with all aspects of student life can leave you worn out and run down and sometimes it’s more than your physical health that is affected. We’ve set up a few services to keep you feeling great while you’re at Northumbria.
There may be many barriers to being healthy whilst you study. It could be a lack of routine, a strict budget, excessive drinking, a heavy workload, or cooking for yourself for the first time (we’ve heard of a few interesting concoctions brewed up by you inventive new chefs...). You might also experience the phenomenon of the Fresher’s 14 - students reckon they put on 14 pounds in weight when they start Uni.
Planning balanced meals, avoiding eating out too much and reducing your alcohol intake can all help you to stay healthy. There's no such thing as a single super food which contains every nutrient you'll need, so only by eating a varied diet will you get all you need to stay healthy.
Feeling stressed? Get a free massage
If your studies have caused you to tense up, or you’ve spent too long crouched over a computer to get that essay done, we’d recommend a relaxing rub down from our resident masseuse, Wan. NSU runs a FREE massage service for students every Monday and Thursday between 12pm-3pm at Coach Lane and every Tuesday 12pm - 3pm City Campus. It’s a great way to loosen up and wind down when you’ve been working hard.
Your GP and Dentist
We know the last thing on your mind is sickness but registering with a Doctor is just as important as enrolling on your course, you shouldn’t wait until you’re ill to register with a medical practice. You can register with a GP and dentist more or less on arrival at Northumbria as you’ll find local practices at our Freshers’ Fairs but if you missed them because the free pizza was more appealing, just talk to a member of the Welcome Desk team and they’ll point you in the direction of a local practice.
The University has partnered with Disabled Go to produce a guide which gives students and those planning to visit the University all the information they need to navigate their way around the campus, providing useful photos and descriptions of key features of the buildings and where to locate accessible entrances, facilities and services. Disability Go also provide a 'key access' review for each venue, so visitors can see at a glance if there are facilities like disabled parking, accessible entrances, a hearing system and good seating.
Click here to visit the guide.
There is now a private room in City Campus Students’ Union that can be used by students for breast feeding and/or expressing. If you would like to use this room, please visit the Students’ Union Welcome Desk and they will be happy to help
Your Vice President Welfare
If you have any Welfare needs, ideas for welfare or want any further information about NSU welfare contact Ryan Bush your VP Welfare Sabbatical Officer. His email address is: firstname.lastname@example.org